- Our inventory and stock changes both quickly & frequently as we sell to both wholesale and retail buyers. Many colors may go out of stock without the inventory being updated online. An example of this is that orders are pulled on a first come, first serve basis-so stock may run out as an order is pulled. If we do not have your full order, your account with be credited the amount for the item that was unable to be filled on our end. Thankyou for your patience with this matter.
-Please order enough to complete projects. Dye lots vary every time a color is dyed in shop and processed. We cannot guarantee an EXACT color from dye lot to dye lot due to the nature of the dyeing process.
-Colors cannot be guaranteed wash fast. Although we set dyes to industry standards, we cannot control how the consumer decides to wash something i.e.
(water too hot can re-activate dye).
LARGE ORDERS/CUSTOM REQUESTS
-Please contact us 4-6 weeks in advance if you have a deadline/timeline a custom dye purchase is required by. This includes orders by wholesale shops for classes and large quantity purchases.
-There are extra charges for dying special & custom colors. There is a $25.00 set up fee per color, it is a nonrefundable purchase. Please contact us regarding minimum yardage amounts.
-Shops - If you are interested in carrying any of our products please contact us. A valid TAX-ID is required for US shops. We accept Visa or Mastercard. There is no minimum order fee if your order is at least $50 in product OR 3 of each item. We offer automatic programs for all our lines.
-Designers - Our program for designers is a "replacement" program. We will replace the threads used for published patterns, at our discretion. Please provide us a shop-ready copy of the pattern for verification purposes. We can also dye special colors for your exclusive use or provide hanks for kits (minimum quantities apply). Please contact us for more information about either of our programs.
- Fax: 208-387-1251 Phone: 208-387-2641
- Mailing Address: 2108 Norcrest Drive, Boise, ID 83705